Quality Controller

A Quality Controller is responsible for ensuring all products meet a set of standards. Their duties include examining finished good, raw goods, recall/return product, inspection and solve all warranty claims, quality complaint in market

Location: Vietnam, Ho Chi Minh City

Position Type: Full-time

Department: Supply Chain

Reporting Manager: Supply Chain Manager


Role and Responsibilities

A. Products Warranty

  • Follow up & solve all warranty claims from end-users and distributors as Tupperware warranty policy
  • Manage & update warranty policy by Working with Plant QA & TPS QA to declare warranty regulation for new product before MKT launching products.
  • Organize the analysis of the defective products from the local market.
  • Record inspection results by completing reports, summarizing re-works and wastes and inputting data into quality database
  • Send these findings to the management for consolidation and reporting, together with the action plans to management.
  • Prepare quality improvement plan if there are any inputs from quality improvement opportunities i.e, Customer complaints, Defective returns, marketing & sales feedback, etc.
  • Monitor and track the progress of deliveries

B. Quality Complaint Follow-UP - Coordinate with QA

  • Be the key contact point for the marketing and sales organization in terms of product quality and complaints.
  • Analyze the complaints and to take the necessary actions to respond to the customer.
  • Initiate the appropriate form and record all data related to the quality complaint.
  • Report on monthly basis the quality complaints status to the area quality assurance director.
  • Issue a monthly report on the quality complaints of the whole area and to send this report to management.
  • Customer complaints are included & reviewed monthly.


Requirements and Preferred Skills

  • Bachelor’s degree in appropriate major
  • Good written and verbal communication skills
  • Excellent problem-solving and analytical skills
  • Keen attention to detail
  • In-depth understanding of company standards
  • Understanding of target market and consumer needs
  • Documentation and reporting skills
  • Teamwork and collaboration
  • Long-term commitment



Send your CV to Ms. Hau Nguyen at nguyenhtm@tupperware.com